This page provides the official customer support and business identity details for Staen and should match the information shown in the footer.
OUR IDENTITY
Legal Business Name: KONFIRMS AUS PTY LTDStore Name: Staen
Physical Business Address: 5 Charles Smith Avenue, Bungarribee, NSW 2767, Australia
ABN: 20 698 135 670
ACN: 698 135 670
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: info@staen.shopBusiness Phone Number: +61 404 549 852
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
We review support messages during the hours listed above. Requests involving delivery status, return inspection, payment verification, or carrier review may require additional order information.